Lady Foot Locker in Lubbock, TX

Reviews about Lady Foot Locker

• ★ ☆ ☆ ☆ ☆

  August 26, 2020, by Jordan Moody
  The manager was LESS than helpful. I bought a shoe cleaner for my white adidas shoes that I LOVED and a spray that she said would help protect them from further stains. The brush on the show cleaner RUINED my favorite new shoes (which were very expensive especially considering I'm a college student). I went in the NEXT DAY to return them and complain about all the damage it did and the manager wasn't even there. The employees had no idea how to handle the situation and asked me to come back the next day, as if I have time to go back to the mall three days in a row for a mistake that the manager should have known about. I went back a THIRD TIME and the manager was snippy, rude, and over all lacked any kind of customer service. I know this because I work in customer service and I would NEVER address an unhappy customer that way. She wouldn't even refund me the spray that she wrongly picked out for me and told me to try SELLING the cleaner "online or something". She even recommended going to a DIFFERENT shoe store to get a better cleaning brush. Go to ANY other shoe store for your needs- this place is a waste of time, money, and unnecessary stress.