ADT Security Services, LLC. in Lubbock, TX Closed now

Reviews about ADT Security Services, LLC.

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  July 15, 2020, by Don Hogan
  I called to install a new system. The ridiculous automated system repeatedly placed me in the wrong area, and the run around I received trying to find simple information about pricing was ridiculous. She wanted personal information before she would tell me pricing. When I said no she persisted. I hung up. Wow, all the reviews I read were spot-on.
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  July 26, 2019, by LaDonna Snyder
  Being a current customer with ADT, with our home and business, we contacted them for outdoor monitoring due to our equipment being vandalized and broken into. We called and the salesman came first saying they could monitor the camera's outside our business and we would own the equipment. When installing we found out they do not monitor this service at all and ADT installed a DVR instead. The salesman pressured us to purchase a "quality service plan" that if any of the equipment broke down they would fix at no charge. He also stated we could cancel this service and after talking about since it's not being monitored we could just purchase a replacement camera or DVR if this equipment went down, so we decided to cancel this service. We have only had this installed for 2 weeks. Salesman and ADT refused to cancel this 3 year contract and the equipment was NOT ours as told or purchased. Come to find out what was paid upfront prior to installation was the installation charge. At time of payment we were told the cost was for the equipment and first month of the quality service insurance was what was paid. After the install we were given 7 pages of terms and conditions, which we could not read due to so small text and poor printing, which we didn't read at the time taking the salesman's word. If you want to do business with ADT get ALL of the paperwork upfront, read each and every page, do not pay them upfront for any equipment or service.